I recently read an online article published on PRNewswire.com. The article announced that Securus Technologies has received an A+ rating from the Better Business Bureau (BBB) of Texas. Securus is a premier leader in civil and criminal justice technology solutions, says the article.
Their Vice President of Operations, Danny de Hoyos, was quoted as saying how hard they have worked with the Lone Star State to get such a high rating. Hayes also said that Securus has received formal accreditation in print. The article listed all of the requirements that a business must do before getting a high rating from the BBB.
First of all, the company has to build trust with customers. They need a good history in the marketplace. Their advertisement must be honest, and they must keep with the standards of selling and advertisement, says the article. Being honest means that the business must tell the truth in representing their products and services.
A business also needs to be transparent, says the BBB. All of their policies and procedures should be clearly disclosed. They should also honor any promises that are in written or verbal agreements. If there are any disputes, they should be resolved promptly and professionally. The article also says that the BBB requires businesses to safeguard the privacy of all of their client’s personal and financial information.
The business should be an example of integrity in the community, says the article.
I also read that Securus now has one of the largest customer service departments in the industry. They have 220 representatives in their domestic call center. Since this improved the control over how customer service is handled, the BBB standards were met for accreditation says the article. With the large volume of calls received in customer service, the article says that Securus’ call center has a 4.3 out of 5 for a customer satisfaction score. It represents the company’s commitment to its clients and to the standards of the BBB, says the article.
Hoyes says that the BBB has confirmed that Securus meets their standards. He also says that they confirm the fact that Securus is the largest facility provider with the most solutions and the largest team. Richard A. Smith, CEO of Securus, says how glad he is that the company got BBB accreditation. He says that it is proof that his company really does what they say they do. Smith says that they appreciate the scrutiny of the Better Business Bureau, says the article.